Navigating the Waters of Unfair Contract Terms in Australia

September 19, 2023

As a small business owner in Australia, you might have come across the recent updates to the Australian Consumer Law regarding unfair contract terms. If it seems a bit complex, don’t worry! We’re here to simplify it for you in clear terms.


Unfair Contract Terms: The Basics


So, what’s all the fuss about? In a nutshell, the law’s been tweaked to make sure businesses play fair when drafting contracts. No more sneaky terms that favour one side too much.Let’s break down some classic examples:


  1. One-sided Termination Rights

Consider a contract where one party has the freedom to end the agreement at their discretion, while the other party remains bound regardless of circumstances. This is somewhat analogous to a game where only one player determines when it concludes.

  1. Excessive Penalties

Imagine being slightly delayed in delivering a product, and the contract imposes a penalty significantly higher than the actual loss incurred. It’s somewhat like overcompensating for a minor oversight.

  1. Limiting Liability Unreasonably

A contract that absolves one party of any responsibility for damages or losses, irrespective of the cause, raises concerns. It’s comparable to someone borrowing an item and refusing accountability for any potential damage.

  1. Unilateral Changes

Envision agreeing to a service at a specified rate, but the contract permits the provider to alter the cost at any time without prior notice.

  1. Vague or Ambiguous Terms

Contracts with unclear terms that can be interpreted in various ways can be problematic. It’s like receiving directions that are open to multiple interpretations, leading to confusion.


What’s Considered “Unfair”?

A term might be deemed “unfair” if it heavily favours one party, lacks clarity, or attempts to evade obligations. It’s akin to presenting information in a misleading manner, but in the context of a written agreement.


Why the Change?

The authorities recognised that certain businesses were incorporating terms that weren’t entirely equitable. To ensure a level playing field and protect the interests of all parties involved, they deemed it necessary to refine the existing laws.


The ACCC’s Perspective

The ACCC has actively highlighted these changes, emphasising the importance for businesses to review their standard contracts to ensure they align with the updated regulations.


What’s a Standard Contract Anyway?

Think of it as a one-size-fits-all deal. It’s like offering everyone the same meat pie, without letting them choose the sauce.


The Changes

Starting from 9th November, the courts have been empowered with more than just the ability to nullify unfair terms. They now have the authority to impose significant penalties. Therefore, if your contracts contain questionable terms, it’s crucial to review and amend them accordingly.


Who’s Affected?

Primarily, small businesses with fewer than 100 employees or those with an annual turnover of less than $10 million. However, larger enterprises should also be attentive to these changes.


Reviewing Your Contracts

It’s essential to address the core issues. If you’re using a standard contract, it’s advisable to review it thoroughly. Should any terms raise concerns, consider making necessary adjustments.



Navigating legal intricacies can be challenging for many. However, with the recent amendments to unfair contract terms, it’s essential to ensure compliance. Take a moment to review your contracts and ensure they align with the updated regulations, promoting fairness for all parties involved.



Need a Hand?

If legal terminology feels overwhelming, it might be a good idea to consult with your lawyer. They can provide clarity and guide you through the intricacies.





  1. What exactly are “unfair contract terms”?
They pertain to ensuring businesses don’t incorporate terms in contracts that disproportionately favour one party over the other.
  2. I have a standard contract. Should I revise it?
It’s advisable to review it. If any terms raise concerns or seem questionable, it would be prudent to make modifications.
  3. What are the consequences if I include an “unfair” term after 9th November?
The courts have the authority to impose penalties. It’s essential to ensure compliance to avoid potential repercussions.
  4. Which businesses are most impacted by these changes?
Primarily, small businesses are at the forefront, but it’s a significant update that all businesses should be aware of.
  5. How can I determine if a term is “unfair”?
Terms that are overly biased, ambiguous, or seem to evade responsibilities could be classified as “unfair”. If uncertain, it’s always a good idea to consult with legal counsel.
  6. Where can I find more information about these changes?
The ACCC’s official website provides comprehensive details. Alternatively, consulting with a legal professional can offer insights tailored to your specific situation.




ACCC Media Release: Businesses urged to remove unfair contract terms ahead of law changes



The material contained in this publication is of a general nature only and it is not, nor is intended to be, legal advice.


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